Capabilities / Solutions

• IT Operations Management:

  End-to-end administration of infrastructure, servers, and networks for seamless business operations.

• Remote Infrastructure Management (RIM):

  Centralized visibility and proactive maintenance of distributed IT assets.

• Technical Support (L1–L3):

  Tiered support framework ensuring timely resolution and escalation management.

• Backup & Business Continuity:

  Automated backup and recovery systems to ensure operational resilience.

• IT Policy & Governance:

  Development of IT usage guidelines and operational frameworks for risk control.